'Chor Kisko Bola?': Passenger Thrashed, Held Hostage By IRCTC Pantry Staff In Gitanjali Express After Dispute Over Food (VIDEO)

A shocking incident has come to light in which a railway passenger travelling in Gitanjali Express was thrashed and held captive by Indian Railway Catering and Tourism Corporation (IRCTC ) canteen staff on April 6. A video of an argument between the IRCTC staff and the passenger has surfaced on the internet.

This incident took place near Badnera, Amravati during the Howrah to Kalyan journey. The Kalyan railway police have registered a case against seven people in connection to the case.

Based on the complaint of social worker Satyajit Burman, Kalyan GRP registered a case against seven IRCTC staff, including Ranjeet Behera, Suman Karan, and five other unidentified persons, under the BNS Act.

In the video the canteen staff can be heard yelling, "Ye wajan kara hua aata hai 210ml," which roughly translates to, "This comes weighed 210 ml." The staff then furious asks Burman, "Chor kisko bola." To which he responds "Chori karega toh kya bolega." After this the staff allegedly snatched Burman's phone.

"हम शिकायत करने गए, उन्होंने हमें धमकाया"

◆ गीतांजलि एक्सप्रेस में सामाजिक कार्यकर्ता को स्टाफ ने बनाया बंधक, वीडियो वायरल

◆ सत्यजीत बर्मन ने IRCTC के 7 कर्मचारियों पर दर्ज कराया केस #ViralStory #IRCTC #IndiaNews pic.twitter.com/GAXOaPdKDn

— News24 (@news24tvchannel) April 11, 2025

How The Incident Unfolded

Satyajit Burman had gone to Kolkata for some work and was returning to Mumbai by the Howrah-Mumbai Gitanjali Express on April 6. When the train was about to reach Badnera, Burman heard some passengers squabble with pantry car staff. When he approached them, he found three passengers alleging that the pantry car was providing less food than the weight fixed by IRCTC and demanding more money for it.

When Burman intervened and objected to this, the staff told him to go and weigh the food on the weighing scale in the pantry car. Burman went to the pantry car with the three passengers to get the food packets weighed.

However, when Burman and the three passengers entered the pantry car, the pantry car manager allegedly accused him of instigating passengers, snatched his mobile phone, thrashed him up, and forcibly made him sit there.

Burman alleged, the other IRCTC staff present there threatened the passengers too, and some of them even hit them and made them return to their compartment. After this, one of the passengers who was chased away called the RPF helpline number.

Police reached the pantry car, rescued Burman from there, and sent him to his seat. When the train reached Kalyan, Burman informed local Kalyan GRP about the matter the next day, April 7, and registered a case against all seven pantry employees.